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FAQ

Everyday low prices?

Why pay more to learn? We’re all about unbeatable value, offering prices below Elsewhere and/or RRP. Smart deals for smart learners, every single day. 

Need large quantity of items than in stock?

Just send us an email to info@playspy.nz and we might be able to help. 

How much does shipping cost?

Auckland $7.90
North Island (excl AK) $9.90
South Island $18.90

Plus $3 if rural (please select, if applicable, to avoid shipping delays).

Large/Heavy Charge: 

Some items as noted, will incur an additional large/heavy courier charge to ship. Auckland charge is $20, North Island $35, and South Island $45.


How long does it take for my parcel to arrive?

NZ Post picks up parcels from us directly Mon to Friday (excluding Public Holidays).

Non Rural: Typical delivery is "Overnight". This means it should be delivered the following "business day" from the day it was collected from not the day you placed your order.

Rural: Typical time frame to "hand over" to your rural postie is overnight, depending upon the posties delivery cycle as they do not always deliver every day, it should be delivered to you on the posties next cycle, please allow a few extra days for rural.

What makes playspy a Top Quality Store as noted by Google?

Shops earn Google’s Top Quality Store badge by offering a positive experience for customers. This may include the offer of fast delivery and easy returns, positive user ratings and other factors.

Why the Morepork/Ruru logo?

The morepork, also known as the ruru, is a native owl species in New Zealand and holds cultural significance in Māori mythology.

It represents:
Wisdom, Knowledge and Intuition: The morepork is often associated with wisdom knowledge and foresight in Māori culture. Owls are perceived as wise creatures, and we want to emphasize the educational aspect of our products. It signifies that engaging in "play" and exploration can lead to learning and acquiring knowledge. Its hooting sound at night is believed to be a call to pay attention and listen to one's intuition.

Nighttime and Observation: The morepork is a nocturnal bird, known for its excellent vision and ability to observe its surroundings in the dark. This ties in with the "spy" element of playspy, Supporting the idea of being observant, curious, and paying attention to details while playing and learning.

Overall, the morepork/ruru symbol represents wisdom, curiosity, observation, intuition and a connection to New Zealand's natural and cultural heritage. Providing educational products that support learning through play to our people in Aotearoa.